Frequently Asked Questions
Your Questions Answered
Here, you’ll find answers to some of our most frequently asked questions. We understand that choosing the right health care can be a daunting task, which is why we have put together this comprehensive guide to help you make an informed decision. Our goal is to provide you with all the information you need to feel confident and comfortable with your experience. If you have any further questions, please don’t hesitate to contact us.
How can I contact Westside Medical Centre outside of opening hours?
You can book your appointment after hours using our online service – HotDoc, which is available 24/7.
For general enquiries, please check our website first, or contact our reception team during opening hours. If you are a regular patient and require medical advice when the clinic is closed, you can reach our on-call doctor on 0498 993 007.
Does Westside Medical Centre in Port Macquarie offer telephone or video consultations?
Yes. All GPs at Westside Medical Centre offer telephone and video consultations.
Please note, that to receive a bulk-billed telehealth appointment, Medicare requires that you have attended the clinic in person within the past 12 months.
How can I access my test results from Westside Medical Centre in Port Macquarie?
Many test results are now released directly to your My Health Record at the same time they are sent to your doctor. You can view these through your myGov account or by using the My Health App, which also allows you to access electronic prescriptions, immunisation records and other health information.
You are welcome to call the clinic to enquire about your results. One of our nursing staff will speak with you, or return your call, to explain your doctor’s comments once the results have been reviewed.
Some of our doctors also use HotDoc to send result notifications, including normal results once all tests have been received and assessed. Doctors currently using this feature include:
Dr Chessor, Dr Lyon, Dr Stewart, Dr Moriarty, Dr Sykes and Dr Mazur.
Can I get repeat prescriptions without a full consultation at Westside Medical Centre?
Yes. Westside Medical Centre offers repeat prescriptions and repeat referrals without a full consultation through HotDoc Routine Requests. Simply submit your request online, and your GP will review it and advise if a standard appointment is required.
What payment methods does Westside Medical Centre accept?
For appointments that require an out-of-pocket fee, Westside Medical Centre accepts payment by cash, debit card, or credit card.
Payments can be made in person at the clinic or over the phone with our reception team.
How do I transfer my medical records to Westside Medical Centre in Port Macquarie?
If you know you are moving to Westside Medical Centre, it can be helpful to ask your previous GP for a Health Summary or to request that they upload a Shared Health Summary to your My Health Record.
When you attend your first appointment at Westside Medical, we can request your full medical records from your previous doctor. This requires a written transfer request signed by both you and your new GP at the clinic.
What is the cancellation and non-attendance policy at Westside Medical Centre?
If you cannot attend your appointment, please let us know as early as possible so we can re-allocate the appointment to another patient.
You can cancel by phone or through HotDoc. If you cancel with less than 2 hours’ notice, or do not attend your appointment, a missed appointment fee of $108 will apply.
Your health matters, and we understand the importance of expert, local care.
Book an appointment today for your GP consultation in Port Macquarie.
Vivienne Lord.
After years of being misdiagnosed, shuffled around through different doctors at different suburbs in "you get whoever is able to see you' (unless you were a private patient) and the seriousness of my condition not being diagnosed properly I walked into Westside Medical centre back in 2015.
Immediately after moving to the region, we discovered Westside and that has literally changed my life. At first seeing Dr Kate Moriarty I knew I was actually finally being listen to and she put the wheels in action in regards to the proper diagnosis of my condition and what could be achieved with proper, thorough medical intervention.
Dr David took over my care from Dr Kate when she went on maternity leave and carried on with plan already in place. He has helped me manage a number of chronic conditions, diagnosing some missed by doctor back in Sydney.
For some 6 and a half years of seeing literally dozens of doctors and two so called specialists failed to find the root cause of a condition that incapacitated me and left me with severe crippling pain. It took until we moved to the region and entered the doors of Westside Medical that my partner and I felt we were finally being REALLY listened to.
Dr Dave, Kate and every doctor I've had to see have been a delight and have shown same attention of care that I can only say that we are just so very very grateful to not only the Doctors, but the nurses and the lovely 🌹 admin staff in the "engine room'.
Unfortunately I can't recommend Westside Medical Centre higher than a 5 stars on Google. However we HIGHLY recommend Westside Medical Centre Port Maquarie for any medical needs you or you're family rely on.
Heather and Paul Beeching
Shes kind, listens & is never patronizing. A great new addition to a brilliantly run stand out GP medical practice .
Thank you Maddie, Dr Suzanne Lyon & Dr David Chessor & the staff & doctors of Westfield Medical Centre.
Christine O' Connor
(Patient for 8 years)