After trialling several different services, we have now settled on using the HealthDirect Video Consultation platform.
This is funded by the Australian Government, and uses a large, well-established health videoconferencing program called Coviu.
It does not retain any of your details, such as name or phone number
The consults are not recorded and no data is retained.
How to prepare for a video appointment
Try to be prepared, with a short list of what you need to discuss. If you have booked a standard appointment, these are 15 minutes long. That gives us about 10-12 minutes to discuss your problem before we need to spend time writing notes, and ordering tests or prescriptions for you.
At the time of your appointment, try and find somewhere quiet to sit where you can hear, and be heard. Immediately prior to your appointment, your doctor will send you a with a personal link to your private video chat. Click on the link, and hey presto!
If we wait for 5 minutes and you haven't been able to log in to the video chat, we'll call on the telephone instead
Just like in real life, we are definitely going to run late sometimes. If we're a few minutes late, please be patient. If we're more than 15 minutes late, call the surgery and get our (wonderfully reliable) receptionists to check on things for you - a GP's day rarely goes to plan and there are lots of reasons why we may be running late.
If you need prescriptions, tests, or referrals to other health care professionals, we will send these on your behalf directly where they need to go.
Not all of our GPs are current offering video appointments as of March 27th, 2020. However, our video consult capacity is increasing all the time.