Misconception Monday #3

Why does everyone keep asking my date of birth and address?!

We sometimes find this frustrating too, but it’s an important regulatory requirement for any accredited medical centre. 

By ALWAYS checking three points of ID at the front desk, we ensure that the clinical staff look at the correct patient file, and we can’t make any mistakes with prescriptions, immunisations, tests being done, or results being given to the wrong patient.

Remember though, if you’d prefer, you can give us your driver’s licence for ID if you’d like to avoid hollering your home address across the waiting room!

Misconception Mondays #2

‘Just as I get to know a doctor, they leave!’

Well, this one is a little bit true, but out of our hands! Doctors completing their registrar training have to train in at least two different practices, and so spend 12 (or sometimes 6) month terms with us before they are required to move to a different training practice. 

We have 3 GP registrars working at WMC at any one time. These are fully qualified doctors with at least 3 years experience who are completing their specialty training in general practice. Our most recent registrars have been Dr Carolina Mazur, Dr Neralie Shuker and Dr James Davies. 

However, our senior GPs change very little, 11 GPs who have been with us 5 years or more, and are unlikely to leave anytime soon 👍👩‍⚕️👨‍⚕️🏡

Misconception Mondays #1

One of the things we noticed doing our recent survey is that there are a lot of misconceptions around regarding WMC and the services we provide. So, we thought we’d start a new series of regular Facebook posts called ‘Misconception Monday’. Hopefully these can be informative and help patients use our service to their advantage more often.

Misconception Monday #1 - I can’t get an appointment on the day when my child is unwell

No matter how busy we are, if your child is unwell and you feel they need to be seen that day, we will fit them in! If reception advise there are no appointments left, let us know you are worried and we arrange a nurse triage before one of our GPs sees them too.

There’s even a reasonable chance of a sticker, stamp, balloon or maybe even a hand-knitted toy.

We can now accept requests for repeat prescriptions and referrals online!

We're very pleased to announce that we now have the ability for patients to submit their requests for prescription repeats or renewed referrals online. This can be found in our 'online services' section which is on the right hand side of our menu under the 'Make an Appointment' button, or via this link - https://www.westsidemedical.com.au/online-services/online-services-1